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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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pat ricci

March 11, 2025

5  out of  5
rating by pat ricci
"Robert was most helpful setting up the safe and save plan for me. He went above and beyond being patient with this app challenged lady, making sure I knew how to access it. Many thanks Robert"
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Skinny Kidz Skinny Kidz

March 11, 2025

5  out of  5
rating by Skinny Kidz Skinny Kidz
"My girlfriend was in an accident, and when we reached out to Robert Vickery, he guided us through the entire process, making everything so smooth. I had never dealt with anything like this before, but he was incredibly informative, which helped me feel less lost and overwhelmed. When our car was totaled, Robert assisted us in transitioning our coverage to a new vehicle and even helped me get coverage on another new car. He always answered my questions promptly, whether by phone or email, and his dedication to his clients is clear. It’s reassuring to know that if any issues arise, he’ll be there to help. Highly recommend!"
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Magdalena Avila

February 13, 2025

5  out of  5
rating by Magdalena Avila
"Robert has an outstanding attitude to help me out. Provided me with a detail explanation about my policy selections, and got me a discount which it was what I was looking for. Thank you so much Robert, staff and State Farm."
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Sal S

February 10, 2025

5  out of  5
rating by Sal S
"State Farm agent Robert Vickery, from the office of agent Kyle Engelbrecht (Schaumburg) has done an outstanding job helping me sign up for Auto and Home insurance. Robert is truly an "exceptional" person/agent in that he's tremendously knowledgeable, well informed, courteous and patient in dealing with customers. Speaking with Robert (A rarity to speak with a live person nowadays) you get a rich and warm experience of an agent who really cares and goes well above and beyond understanding your insurance needs, explains all clauses clearly and informs you of the best solutions, all while doing this honestly, politely and delightfully in a friendly and respectful manner. I recommend dealing with Robert/StateFarm Insuarance to all my friends and family. Thank you, Robert!"
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Thomas Rietz

December 12, 2024

5  out of  5
rating by Thomas Rietz
"Kyle and his staff are always courteous and helpful."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sandy Smith

December 9, 2024

5  out of  5
rating by Sandy Smith
"Very helpful. All of my questions were answered."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Debbie Joanis

November 3, 2024

5  out of  5
rating by Debbie Joanis
"Extremely helpful and patient with questions. Happy to make the change to State Farm and working with Robert."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Gary Jr

November 3, 2024

5  out of  5
rating by Gary Jr
"Quickly sends me insurance cards when needed and switched my insurance from my old vehicle to my newly purchased one right from the phone. I've been with State Farm for 46 years always great service."
We responded:
"Gary, thank you for the kind review! Our office is happy we could assist you with your auto insurance needs and questions. "
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Stefan Pfeil

October 8, 2024

5  out of  5
rating by Stefan Pfeil
"Great service explained our auto policy and Changes When we purchase Our Newer vehicle always have had great service from this agency"
We responded:
"Stefan, thank you for the kind review. We are happy to have helped you out with your insurance needs and questions. -Thank you again Kyle Engelbrecht State Farm. "
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Nathan Ludtke

September 24, 2024

5  out of  5
rating by Nathan Ludtke
"Was very impressed with the amount of time Robert spent explaining everything to me and building the policy that works for me. I don’t see customer service like this anymore, thank you guys."
We responded:
"Nathan, thank you for your kind words about Robert. Thank you for choosing our office for your insurance needs."
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Ronald Zerpa

August 30, 2024

5  out of  5
rating by Ronald Zerpa
"Karla Figueroa es una excelente servicio la cliente responde todas mis preguntas y dudas y es muy buena haciendo su trabajo.Recomiendo esté agente de state farm ."
We responded:
"Ronald, thank you for your google review. Thank you for choosing Kyle Engelbrecht State Farm for your insurance needs. "
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Concepcion Pena

August 30, 2024

5  out of  5
rating by Concepcion Pena
"Muy buen servicio llame para una cotizacion de inquilinos y Karla me explico con mucha paciencia como es que funciona el seguro. También me senti muy agusto de tener a alguien que hable español y me ayude con estas cosas que son importantes."
We responded:
"Concepcion, thank you for your google review. Thank you for letting my office help you out with your insurance needs."
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Annaise White

August 26, 2024

5  out of  5
rating by Annaise White
"Extremely thankful for Kyle and his team!! They helped me get HUGE savings on my auto insurance- while also making sure to explain coverages so I know what I’m paying for. They even got me more coverage by bundling my home insurance and a life insurance policy as well. Thank you Kyle and team!"
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Zeeshan Akbar

August 15, 2024

5  out of  5
rating by Zeeshan Akbar
"Robert Vickery is gem of a person, great talking to him and working with him.. so knowledgeable, patient, caring and helpful.. he is a great asset for the company.. wishing him all the best 🙏🏻"
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Reanna Eschauzier

August 7, 2024

5  out of  5
rating by Reanna Eschauzier
"Robert has been amazing helping me not just this morning when I called in. He’s very friendly and goes above and beyond, thank you so much again"
We responded:
"Reanna, thank you for the google review. I am happy Robert could help you with your insurance needs and questions. "
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Zubair Khan

August 6, 2024

5  out of  5
rating by Zubair Khan
"Robert Vickery Was wonderful to work with on getting insurance for my new car. He was very knowledgeable and informative. I highly appreciate and recommend this agency!"
We responded:
"Zubair, thank you for the google review. I am happy that Robert could help you out with your auto insurance needs and questions. "
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James Winski

August 1, 2024

5  out of  5
rating by James Winski
"For me, insurance is about two things, a quality company you can trust and an agent who provides personal service. After an extensive search, quotes and interviews, I found this agency to surpass all others. Robert Vickery was exceptional in all aspects of my experience. I highly recommend this agency and this young man as your personal account representative."
We responded:
"James, thank you for the kind review! I am happy my office and Robert could help you out with your insurance needs and questions. "
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Leo Navar

June 3, 2024

5  out of  5
rating by Leo Navar
"I’ve had such a pleasant experience working with Robert Vickery at State Farm while looking for a new auto and home insurance carrier. Robert is an excellent teacher full of patience, maintains the customer’s experience in mind from the beginning to the end. Not only did he answer all my questions, but also took the time to make sure and give a brief explanation of all the different segments within the quote to make sure I was well informed and totally comfortable with the policy I was purchasing. I was with my last carrier for 24 years and I hope to keep my business with Robert and State Farm for the next 20."
We responded:
"Leo, thank you for the google review. We are happy to hear that we could help you out with your insurance on your auto and homeowners. Thank you for being a State Farm customer. "
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Cecilia Perez

May 31, 2024

5  out of  5
rating by Cecilia Perez
"Absolutely awesome service. We cant thank you and your team enough for not only the savings, but for taking the time to explain what the coverages mean. Thanks again Robert!"
We responded:
"Cecilia, thank you for the google review. I am happy we could help you out with explaining your insurance coverages!"
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Jose andre Perez

May 31, 2024

5  out of  5
rating by Jose andre Perez
"Time well spent getting a quote. Robert took really good care of us. Highly recommended"
We responded:
"Jose, thank you for the google review. I am happy my office and Robert could help get you the insurance quotes you requested!"
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Rosa Figueroa

May 30, 2024

5  out of  5
rating by Rosa Figueroa
"Super friendly! Karla did a great job answering all the questions i had. She was very professional and thorough with all the answers explaining everything with detail."
We responded:
"Rosa, thank you for the google review. I am happy Karla could help assist you with your insurance needs and questions!"
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Lesly Mendoza

May 30, 2024

1  out of  5
rating by Lesly Mendoza
"I have not had a pleasant experience with this office, the response time after leaving a voicemail or sending an email is nonexistent, I called in for a auto quote and never got notified of what the quote would be, having someone answer the phone is impossible. The only way you can have someone help is by wasting time stopping by the office instead of having your phone calls answered."
We responded:
"Lesly, sorry about your bad experience here at the office. We strive to do our best to communicate with all our customers. We are more than happy to have a review. "
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Kim Samanic

March 28, 2024

5  out of  5
rating by Kim Samanic
"Great service when I called for a claim. Was given guidance on how to file a claim on the offenders insurance without filing a claim on my policy saving me my deductible amount."
We responded:
"Kim, thank you for the kind review. I am glad my office can help assist you with your insurance questions. Please let us know how else we can help you out! "
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Allen Ladis

March 22, 2024

5  out of  5
rating by Allen Ladis
"Even though I'm a flibertyjibitz and keep lapsing my policy , Robert and everyone at the office keep making sure I'm well taken care of. Thanks again, and great job !"
We responded:
"Allen, thank you for being a State Farm customer with my office. I am happy Robert and Karla can help assist you with your insurance needs. Thank you for the kind review!"
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Cameron Griffin

March 13, 2024

5  out of  5
rating by Cameron Griffin
"Kyle and his team were excellent to work with! Much like LeBron James, this guy is the GOAT of State Farm agents. He was excellent to work with, scored more money in my pocket with the savings, and played great defense to help protect my family with our auto, home, and life insurance! Highly recommend, a true winner!"
We responded:
"Cameron, thank you for the review. We are glad we could assist you with your Homeowners, Auto, and Life insurance for your family!"